Let's talk about
your IT needs.

Fast. Phone calls get answered by a real person — and if we're in the middle of a job, we'll tell you honestly and call back as soon as we're done. Emails and WhatsApps typically get a reply within minutes during business hours. Critical issues (server down, network outage, security incident) take priority over everything else. There's no ticket system and no queue — you reach us directly.

We offer both monthly retainer agreements and ad-hoc (pay-as-you-go) support. Retainer clients get priority response and a fixed monthly cost. Ad-hoc clients pay per call-out or per hour. Either way, there are no long-term lock-in contracts — if we're not delivering value, you shouldn't be stuck with us.

We're based in Lorraine, Port Elizabeth, and most of our on-site work is within the Nelson Mandela Bay metro (PE, Uitenhage, Despatch). For remote support and Sage 300 consulting, we work with clients anywhere in the Eastern Cape. Server and network installations typically require us to be on-site.

We start with a site visit to understand your current setup — what servers you're running, how your network is configured, what software you use, who your internet provider is, and what your pain points are. From that, we put together a proposal that covers what we'd do, what it costs, and what you can expect. If you're happy, we start with the most urgent items first and work through everything systematically.

Yes, and we do this regularly. We'll need your current provider to hand over admin credentials, documentation, and any relevant passwords. We're professional about it — no badmouthing the previous provider, just a clean handover. If they're uncooperative, we can usually work around it, but it takes a bit longer.

For retainer clients, yes — by arrangement. Critical issues like a server going down or a security breach don't wait until Monday morning. We'll make ourselves available for genuine emergencies. Planned work (server migrations, network upgrades) can also be scheduled after hours to minimise disruption to your team.

It depends on the size of your setup and what you need. A 5-person office with basic desktops and email is very different from a 30-person company with two servers, a VOIP system, and Sage 300. We'll give you a clear quote after the initial assessment — no hidden fees, no surprise invoices. Monthly retainers for small businesses typically start from a few thousand rand per month.